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What’s supported

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Supported actions

This connector supports:
  • Read Actions, including full historic backfill. Please note that incremental read is supported for incidents only. For all other objects, a full read of the SolarwindsServiceDesk instance will be done for each scheduled read.
  • Write Actions.
  • Proxy Actions, using the base URL https://api.samanage.com.

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Supported Objects

The SolarwindsServiceDesk connector supports writing to and reading from the following objects: The SolarwindsServiceDesk connector supports writing only to the following objects: The SolarwindsServiceDesk connector supports reading only from the following objects:

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Example Integration

For an example manifest file of a SolarWinds Service Desk integration, visit our samples repo on Github.

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Using the connector

This connector uses API Key authentication, so you do not need to configure a Provider App before getting started. (Provider Apps are only required for providers using the OAuth2 Authorization Code grant type.) To integrate with SolarWinds Service Desk:
  • Create a manifest file similar to the example above.
  • Deploy it using the amp CLI.
  • Embed the InstallIntegration UI component, which will prompt the customer for an API key.
  • Start making Proxy Calls, and Ampersand will automatically attach the API key provided by the customer. Please note that this connector’s base URL is https://api.samanage.com.

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Creating an API key for SolarWinds Service Desk

  1. Log in to your SolarWinds Service Desk account.
  2. Navigate to Setup > Users & Groups > Users and locate your User Detail Page (not your User Profile Card).
  3. From the User detail page, click Actions and select Generate JSON Web Token from the dropdown menu. (SWSD administrator rights required.)
  4. Under JSON Web Token, click Copy to save the token for use.
Generate Token