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What’s Supported

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Supported Actions

This connector supports:

  • Proxy Actions, using the base URL https://{{.workspace}}.service-now.com.

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Before You Get Started

To integrate ServiceNow with Ampersand, you will need a ServiceNow Instance.

Once your instance is set up, you’ll need to create a ServiceNow application and obtain the following credentials:

  • Client ID
  • Client Secret

You will then use these credentials to connect your application to Ampersand.

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Create a ServiceNow Instance

If you don’t already have a ServiceNow instance:

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Creating a ServiceNow Application

Follow the steps below to create a ServiceNow application:

  1. Log in to your ServiceNow instance.
  2. Navigate to System OAuth > Application Registry.
  3. Click New to create a new application.
  4. Choose Create an OAuth API endpoint for external clients.
  5. Fill in the required fields:
    • Name: Your application name
    • Client ID: Will be auto-generated
    • Client Secret: Will be auto-generated
  6. In the Redirect URL field, enter: https://api.withampersand.com/callbacks/v1/oauth
  7. Set the appropriate access and refresh token lifespan.
  8. Click Submit.

Note the Client ID and Client Secret, as you will need them to connect your app to Ampersand.

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Add Your ServiceNow App Info to Ampersand

  1. Log in to your Ampersand Dashboard.
  2. Select the project where you want to create a ServiceNow integration.
  3. Select Provider Apps.
  4. Select ServiceNow from the Provider list.
  5. Enter the previously obtained Client ID in the Client ID field.
  6. Enter the Client Secret in the Client Secret field.

  1. Click Save Changes.