What’s Supported
Supported Actions
This connector supports:- Read Action, including full historic backfill. Incremental read is supported only for
CallsandActivities. Note that for all other objects, a full read of the CloudTalk instance will be done for each scheduled read. - Write Action.
- Proxy Action, using the base URL
https://my.cloudtalk.io/api.
Supported Objects
The CloudTalk connector supports writing to and reading from the following objects:- Activity (
activity) - Agent (
agents) - Blacklist (
blacklist) - Call (
calls) - Campaign (
campaigns) - Contact (
contacts) - Group (
groups) - Note (
notes) - Number (
numbers) - Tag (
tags)
Before You Get Started
To integrate CloudTalk with Ampersand, you need your Access Key ID and Access Key Secret. To obtain these:- Log in to your CloudTalk Dashboard.
- Navigate to Account > Settings > API Keys.
- Click Add API Key to generate a new pair of credentials.
Using the connector
This connector uses Basic Auth, which means that you do not need to set up a Provider App before getting started. (Provider apps are only required for providers that use OAuth2 Authorization Code grant type.) To start integrating with CloudTalk:- Create a manifest file like the example.
- Deploy it using the amp CLI.
- If you are using Read Actions, create a destination.
- Embed the InstallIntegration UI component. The UI component will prompt the customer for their Access Key ID and Access Key Secret.
- Start using the connector!
- If your integration has Read Actions, you’ll start getting webhook messages.
- If your integration has Write Actions, you can start making API calls to our Write API.
- If your integration has Proxy Actions, you can start making Proxy API calls.