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What’s supported

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Supported actions

This connector supports:
  • Read Actions, including full historic backfill. Please note that incremental read is supported only for companies, tickets and contacts currently. For all other objects, a full read of the Freshdesk instance will be done per scheduled read.
  • Write Actions.
  • Proxy Actions, using the base URL https://{{.workspace}}.freshdesk.com.

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Supported Objects

The Freshdesk connector supports reading from the following objects: The Freshdesk connector supports writing to the following objects:

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Example integration

To define an integration for Freshdesk, create a manifest file that looks like this: 
# amp.yaml
specVersion: 1.0.0
integrations:
  - name: Freshdesk-integration
    displayName: My Freshdesk Integration
    provider: freshdesk
    proxy:
      enabled: true

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Using the connector

This connector uses Basic Auth, which means that you do not need to set up a Provider App before getting started. (Provider apps are only required for providers that use OAuth2 Authorization Code grant type.) To start integrating with Freshdesk:
  • Create a manifest file like the example above.
  • Deploy it using the amp CLI.
  • Embed the InstallIntegration UI component. The UI component will prompt the customer for their username, password and domain.
  • Start making Proxy Calls, and Ampersand will automatically attach the correct header required by Basic Auth. Please note that this connector’s base URL is https://{{.workspace}}.freshdesk.com.