Documentation Index
Fetch the complete documentation index at: https://docs.withampersand.com/llms.txt
Use this file to discover all available pages before exploring further.
Checklist before you start
Confirm the following:- You are a Gong Technical Administrator (the role required to create automation rules and configure outbound webhooks).
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Your developer has provided you with a webhook URL in this format:
Set up webhooks for real-time updates (Subscribe Actions)
To sendcall.created events to your developer’s application, you’ll create an automation rule in Gong that fires a webhook each time a call is processed.
- Sign in to Gong and open Admin Settings in the left sidebar.
- In the left sidebar, navigate to Automation rules.
- Click Add rule.
- (Optional) Add any filters you’d like to apply — for example, restrict the rule to specific participants. Leave the filters empty to send every new call.
- Paste the webhook URL your developer gave you into the Enter URL field.
- Give the rule a descriptive name and toggle “Rule Status” to Enabled.
- (Optional) Send a test webhook and click Save.
When to expect the webhook to fire
Gong fires thecall.created webhook after a call has finished processing and appears in your Gong call library, which can take several hours after the call ends. You will not see events arrive immediately after a call wraps up — this is expected.
The screenshot below shows where a processed call shows up. Once a call reaches this state, the webhook has been (or will shortly be) sent.
